FAQs

Where is your store located?

We are an online store only.

Is there a way to be notified when certain products are restocked?

Yes! If a product is out of stock in your desired size you will see a green "notify me" tab on the left side of the screen. Click it and you may enter your email address in to be notified if that item in that size becomes available again. You can also email trisha@dukesports.net  to be added to a call list to receive a phone call! Also a great way to stay in the know about new arrivals and restocks is to become a fan on our Facebook page and follow us on Instagram.

I see items posted on Facebook and Instagram but I don't see them on dukesports.net.  Is there a way to order those and have them shipped to me?

Yes. If you see an item posted, and you don’t see it on our website, email me at trisha@dukesports.net to see if they are available.

Can I buy something on dukesports.net but pick it up instead of having it shipped?

Yes! At checkout there is an option to choose "pickup" instead of shipping. Please note, the item will NOT be immediately available for pickup right after the order is placed. You will receive an email or phone call once your item is fully processed and ready to be picked up.  Need it quickly? Contact Trisha at trisha@dukesports.net or (405) 659-5779, and we can try our best to make it happen! 

If an item says it’s sold out online, will you get more product in?

Probably so!  Contact Trisha at trisha@dukesports.net or (405) 659-5779 to find out. 

Do you ship outside of the United States?

Unfortunately, at this time we do not. We hope to offer international shipping in the future.

Do you offer overnight shipping?

Unfortunately at this time we do not.  We do however offer 2 day USPS express shipping. That option is available at checkout. Further info on guidelines can be found in our shipping/returns section. 

How do I track my order?

Creating a customer account with us is always a good idea! You can log in and view your orders and tracking numbers at any time. Whether you created an account or checked out as a guest you should've received a shipping confirmation email with tracking. If you did not receive it, contact us at trisha@dukesports.net.

I never received a confirmation email for my order, but I thought I placed it. What is the status of my order?

If you did not receive a confirmation email shortly after placing your order that means we did not receive your order. Your payment more than likely was not accepted.  Please contact trisha@dukesports.net to confirm.

I keep trying to order but am not getting an email confirmation. When I check my bank account it shows I was charged. Did you receive my order?

No. Your order was not received by us. What you see on your bank account is a pre- authorization that will go away soon. Reasons for this happening are usually associated with your payment not being accepted. Your bank may flag it as fraud to protect you. Other common reasons are if your billing address you're entering on our website doesn't match what the bank has on file for you, common when you've moved. You'll know your order was successful and payment was received only when you get an email confirmation for the order.

If I receive the wrong item in my order or a damaged item, do I have to pay to ship it back?

No way! Contact Trisha at trisha@dukesports.net or (405) 659-5779, and we will send you a prepaid label to return it to us! 

Do you wholesale your t-shirt designs?

Currently we do not wholesale our exclusive designs. If you wish to be added to our contact list in case we do in the future, please send an email to trisha@dukesports.net.  Please note- We own the rights to all our exclusive designs and do not take replicas lightly. We will report any replications of our exclusive designs to our legal team immediately upon seeing them. 

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If you have any questions not addressed above, please email trisha@dukesports.net.